Welcome to CUPPA CLOUD. By placing an order through our website, you agree to the following terms and conditions.

1. Business Information

  • Trade Name: CUPPA CLOUD
  • Address: Pink Rose, Ground Floor, Sosan Magu – 19020
  • Services Offered: Food and Drinks (Delivery and Takeaway)
  • Currency: All transactions are processed in Maldivian Rufiyaa (MVR) only.

2. Order & Delivery Policy

  • Orders are prepared only after payment is received.
  • Average preparation time is 20–30 minutes.
  • Delivery time depends on the customer’s location and distance from our café.
  • Takeaway orders can be collected directly from our café after preparation.

3. Refund, Return, Exchange & Cancellation Policy

  • Once payment is made and the order is confirmed, no refund, return, exchange, or cancellation will be allowed.
  • Customers are encouraged to review their order carefully before making payment.

4. Payment Policy

  • We accept only MVR currency for all transactions.
  • All major card brands (Visa, Mastercard, etc.) are accepted.
  • Secure online payment is processed via our authorized payment gateway.

5. Consumer Data Privacy Policy

  • We collect necessary personal information such as name, phone number, address, and email solely for processing your order and delivery.
  • Your personal information is used only for order confirmation, preparation, and delivery purposes.
  • We do not share, sell, or disclose your personal data to third parties, except as required by law.
  • Cardholder information is handled securely through our payment gateway provider, and we do not store any credit/debit card details on our systems.

6. Security Policy

  • Payment card details are encrypted and transmitted securely using industry-standard SSL (Secure Socket Layer) technology.
  • Our website follows strict security protocols to protect against unauthorized access.
  • Customers are advised to ensure they are accessing our website through a secure connection (https).

7. Transaction Records

  • Customers are strongly advised to retain a copy of their transaction records (order confirmation email, receipt, and these terms and policies) for future reference.

8. Webhooks / Transaction Response Handling

  • We confirm that webhooks are used as the primary method for capturing transaction responses from our payment gateway provider.